Simone Kuhn's dashboard

Simone Kuhn replied on March 13, 2010 10:12 to the problem "Why won't pokes appear in my time line." in Poken:

Chris,

that is so strange! Your email arrived in our mailbox, with the attachment.
Just tested right now, the emails go through without problems.
Concerning your remark about the 'read only'. That is the setting on the poken, this is absolutely normal.
Will let you know more about the html file asap.

Cheers

Simone Kuhn replied on March 13, 2010 09:19 to the problem "Why won't pokes appear in my time line." in Poken:

This seems very strange indeed. Could you send us the html file that can be found on your poken? This way we will be able to see whether there are contacts on the poken. Please send it to info@poken.com.
We'll get to the bottom of this...

Simone Kuhn replied on March 13, 2010 09:03 to the problem "Why won't pokes appear in my time line." in Poken:

Hi Chris

Sorry to hear about your troubles! Let's check how you are synchronizing your poken with your poken account, how are you tempting to upload your contacts?
Log into your account. Enter the poken into your USB port, and then click on the orange 'detect' button in the right-hand corner of the website. It should then say 'poken connected'. Make sure that Java is enabled in your browser, it is needed to sync your contacts.
Does this help you further? You have to upload your contacts every time in order for them to appear in your timeline and contact list.
Let me know how this goes!

Cheers

Simone Kuhn replied on March 10, 2010 06:54 to the problem "Error reaching online forum" in Poken:

Okay, great to hear! Thanks for letting me know that it works now.

Simone Kuhn replied on March 09, 2010 13:07 to the problem "Error reaching online forum" in Poken:

Could you tell me from which site exactly the link doesn't work? Maybe even with a screenshot? That would help, thank you very much!

Simone Kuhn replied on March 09, 2010 10:10 to the question "What happened to all of my contacts from the Summit?" in Poken:

Hi Keven

There are a couple of things we can check together to see if you have successfully pokened at Omniture.
So every time you pokened with someone, did the green light glow?
When you are logged in your poken account, enter the poken into the USB port of your computer, and then press the orange 'detect' button that can be found in the top right corner of the webpage. Make sure that the browser you are using has Java enabled (Java does not work on Chrome for Mac yet). After successfully syncing your poken and uploading your contacts, you should see that the 'detect' button has changed to showing a green glow in the poken hand, and there will be a number in a red circle next to it, indicating how many contacts have been uploaded. You will see your uploaded contacts in the timeline just below, and in the contact list below the timeline, if you scroll down.
Let me know if this helps you further?

Simone Kuhn replied on March 09, 2010 09:53 to the problem "Error reaching online forum" in Poken:

Hi Emils

The link works in all our browsers... could you check again, do you still have this issue?

Simone Kuhn replied on March 09, 2010 09:50 to the question "Hot 55 year old Mama desires specifics on launching data exchance!" in Poken:

Hi Gina Marie!

Poken really is that easy - don't expect it to be complicated! ;-) Just hold two pokens together for 1, 2 seconds as Peter Shankman did - and if the green light glows, you are connected! Then plug the USB part into a USB of any computer, go look for the poken in your USB port and double-click on the Start_Poken file... and it will tell you from there on, what to do. You sign up for an online account, and will be able to organize your collected contacts in there. Every time you pokened someone new, you plug in your poken and synchronize it in your online account.
Concerning your reseller question - please send an email to reseller@poken.com and our sales team will take it from there.

Cheers & high-four!

Simone Kuhn replied on March 08, 2010 11:13 to the idea "Add more Social Networks and Messenger" in Poken:

Hi Ron

Thanks for the input, blip.fm we will definitely consider and add soon!

Cheers

Simone Kuhn replied on March 08, 2010 10:38 to the praise "New era" in Poken:

Hi Emils

Thank you VERY much for your feedback. Greatly appreciated.

Simone Kuhn replied on March 06, 2010 17:44 to the question "Yo! Where's my contacts?!" in Poken:

Hi Miles!
This seems odd, never heard of a case like this. Could you send us the html file that can be found on your poken to info@poken.com, so we can investigate this more closely?

Cheers!

Simone Kuhn replied on March 06, 2010 10:45 to the problem "xing problem" in Poken:

Hi Marco!

Sorry to hear about your troubles. So you are NOT using the user name you usually use for logging into Xing, right? Because you should not use this user name, but the profile name that appears if you go to 'Profile' in you Xing account. This is different from your user name.
So please confirm you are entering your profile name into the field on poken.com, not the entire URL?
If this is the case, we will have to check the OAuth access to Xing, perhaps it might be broken.

Simone Kuhn replied on March 06, 2010 10:34 to the idea "Reshuffling the order of the social network icons on the card" in Poken:

Dear Dusko

This is not possible currently. What would be your reason for wanting to do this? Let me know, we might consider enabling it if it is a real need?

Cheers!

Simone Kuhn replied on March 04, 2010 13:02 to the problem "Problems in editing Cards in PokenHUB :(" in Poken:

Okay, we will look into the Friendster issue!

Simone Kuhn replied on March 04, 2010 12:57 to the idea "POKEN@CONGRESS/EXPO in ANTALYA!" in Poken:

Dear Mehmet

Thank you for your emails and the enthusiasm you are showing towards poken!
Rest assured we got your emails, and will get back to you as soon as possible. Your first email dates 2 days back, so please allow us a couple of days to reply to you.
Thanks for your patience and understanding!

Simone Kuhn replied on March 03, 2010 08:27 to the problem "Problems in editing Cards in PokenHUB :(" in Poken:

Really sorry that this isn't as you expected. But even with our site not being beta anymore, this feature will stay as it is, because that is the point of a promotional/branded poken.

Concerning your troubles of adding Twitter, can you tell me a bit more about it? It seems fine when we test it with different browsers. You verify your account so it adds the logo to the poken card, and then you press 'save' - and the Twitter icon is not on the poken card anymore? What kind of OS and browser are you using? Is this the only social network you are having problems adding to the poken card?

Simone Kuhn replied on March 02, 2010 11:13 to the problem "Problems in editing Cards in PokenHUB :(" in Poken:

Yes, if you absolutely don't want the Mirai pre-settings, you can't use this poken. You would have to use another one.

Sorry about that!

Simone Kuhn replied on March 01, 2010 11:12 to the idea "add a social network to the networks list" in Poken:

Hi Santiago!

Thank you for this input - foursquare is indeed the most asked-for social network currently. And we will have it added in the next site release! Stay tuned over the next couple of days.

Simone Kuhn replied on March 01, 2010 11:08 to the problem "Japanese characters in vCard not properly exported" in Poken:

Thanks for reporting this, Peter!
We will take care of it asap.

Cheers

Simone Kuhn replied on March 01, 2010 11:01 to the problem "Problems in editing Cards in PokenHUB :(" in Poken:

Hi!

Per definition, the 'event' branded pokens have DEFAULT settings, this means that you cannot change the background and font colors.
If you want to create your own background and font colors, you would have to de-link the Mirai poken from your account, and create a new card then. That way, your poken account will not be part of the Mirai default settings anymore.

I will let the engineers check the Friendster issue, there might be a bug if you cannot add it correctly.

Cheers!