miz_ginevra's dashboard

miz_ginevra marked one of Geysa's replies in Get Satisfaction as useful. Geysa replied to the question "Can't get admin privileges back".

miz_ginevra set one of Geysa's replies as an official response to "Can't get admin privileges back" in Get Satisfaction

A comment on the praise "Community Manager of the Month: Hoon Park!" in Get Satisfaction:

you can just leave a comment here, and we'll take nominations. :) Who's yours? – miz_ginevra, on March 10, 2010 18:33

miz_ginevra gave praise in Get Satisfaction on March 10, 2010 17:28:

Community Manager of the Month: Hoon Park!

We're praising some of our favorite unsung heroes of the internet: Community Managers. The consensus from last month: Hoon Park of OtherInbox is our Get Satisfaction Community Manager of the Month! 
OtherInbox community member David said it best:

"Hoon Park of OtherInbox is the man! He's a GetSatisfaction machine and the customer's champion in the office. He does a great job of making sure that nobody falls through the cracks and playing detective to get to the bottom of anyone's problems." 





Got a community manager who does a standout job on Get Satisfaction? Let us know, and nominate them here.

miz_ginevra replied on March 10, 2010 16:19 to the question "Downloading from Investment firm?" in Get Satisfaction:

Hello. We are Get Satisfaction. A lot of companies use our site to connect with customers and help resolve customer-service issues. Is there a particular company or service you're trying to contact?

miz_ginevra replied on March 09, 2010 20:31 to the problem "Notification but no reply" in Get Satisfaction:

hi all - I'm investigating this with my team right now, and I'll update you ASAP.

miz_ginevra replied on March 09, 2010 18:54 to the question "I cant add any friends ? Why ? Every time I tried to add friends it will always show: Warning! You are engaging in behavior that may be considered annoying or abusive by other users." in Get Satisfaction:

Hello. We are Get Satisfaction. A lot of companies use our site to connect with customers and help resolve customer-service issues. Is there a particular company or service you're trying to contact?

miz_ginevra replied on March 09, 2010 18:53 to the question "how do i transfer a website to a new owner?" in Get Satisfaction:

Hello. We are Get Satisfaction. A lot of companies use our site to connect with customers and help resolve customer-service issues. Is there a particular company or service you're trying to contact?

A comment on the problem "Notification but no reply" in Get Satisfaction:

ok - the more information we have, the better. If you're not getting new topics, new comments, etc.

Should you be an employee of a company? I don't see that in your profile at present...? – miz_ginevra, on March 09, 2010 16:40

miz_ginevra replied on March 09, 2010 16:26 to the problem "Notification but no reply" in Get Satisfaction:

we had an issue with this over the weekend, but it should be fixed now - let me know if you're still having trouble today.

miz_ginevra replied on March 09, 2010 15:56 to the question "I can not get in my admin view" in Get Satisfaction:

hi there - you're saying you can't access the admin view of your company here on Get Satisfaction?

A comment on the problem "Error reaching online forum" in Poken:

I moved your topic over to the Poken forum. :) – miz_ginevra, on March 09, 2010 15:41

miz_ginevra replied on March 09, 2010 08:22 to the question "i need to know" in Get Satisfaction:

Hello. We are Get Satisfaction. A lot of companies use our site to connect with customers and help resolve customer-service issues. Is there a particular company or service you're trying to contact?

miz_ginevra replied on March 08, 2010 23:01 to the question "Publishing back to Get Satisfaction from Salesforce.com Cases/Solutions" in Get Satisfaction:

Hi Tim - have you been installing the integration piece from here, or are you referring to something else?

I'm not sure I fully understand your use case, but I'm happy to help however I can. Would you be able to explain "they see get satisfaction becoming the self service portal" in a bit more detail, so that I can better understand what your client is hoping they'll see?

miz_ginevra replied on March 08, 2010 21:51 to the problem "Error reaching online forum" in Poken:

Hello. We are Get Satisfaction. A lot of companies use our site to connect with customers and help resolve customer-service issues. Is there a particular company or service you're trying to contact?

miz_ginevra replied on March 08, 2010 21:50 to the idea "Only notify of solutions not any comment" in Get Satisfaction:

Hm, that's interesting. I know you can ask to only be notified of new posts in a particular product, and new replies to that topic is something you can turn off on your dashboard.

Following topics via RSS feed might work better/less interruptively for you, but I like this idea, and I'll ask the product team to weigh in on it, too.

A comment on the question "!Admin rights have disappeared!" in Get Satisfaction:

my apologies for the confusion - your original problem was different than the one in here. You can change plans by going to Admin->Account->Change. – miz_ginevra, on March 08, 2010 21:45

miz_ginevra replied on March 08, 2010 21:43 to the question "Fastpass not working with SSO as advertised..." in Get Satisfaction:

I'm going to start a ticket for you in Zendesk so that we can approach this one-on-one and take a deeper dive into what your issues might be.

A comment on the problem "Trouble Adding an Employee Website" in Get Satisfaction:

good! I'm glad it all worked out! – miz_ginevra, on March 08, 2010 21:40

miz_ginevra replied on March 08, 2010 21:39 to the idea "afterwork" in World Wide Web:

good idea!